Frequently Asked Questions

After Purchase

I have made a successful payment, but I am still unable to access the Course / Product. What should I do to resolve this situation?

Please check whether you are using the same email, which was used for purchasing. Check for the course in your My Course section.

If the course is still not available, please drop an email to contact@lazinessandexcel.com.

Could you kindly resend the template to me? I believe I might have made some mistakes with my current one. Can you send me a new one?

Certainly! No worries, you can easily download the template again from our website's " My Course" page whenever you need it.

As a helpful tip: After downloading our templates, it's advisable to keep the original ZIP file safely stored, while working on the extracted file. Additionally, keeping different versions of your Excel workbook or Google Sheets files can be a good practice for easy reference and backup.

How can I receive updates for the templates?

Every template we offer includes the added benefit of lifetime updates. This entitles you to receive newer versions that come with improvements and bug fixes after your purchase.

To obtain updates, we typically send them to our website, accessible through your login credentials. Additionally, you can easily download any new versions, if available, from the " My Course" page at any time. Rest assured, you will always have access to the latest improvements for your purchased templates.

Is there an option to receive Additional Technical Support for minor template customizations?

Absolutely! You can avail of our Additional Technical Support through our Technical Assistance Service, which offers the following plans:

One-time Service: This plan provides support for a single product for one month.

Monthly Subscription: With this plan, you'll have support for unlimited products with no time limit.

Included Services:

Our Technical Assistance Service covers technical troubleshooting and basic personalization for our ready-to-use templates. We will guide you through the initial setup, help you remove the logo, modify colors, remove passwords, or make similar changes to the purchased product.

Excluded Services:

Please note that our service does not extend to template customizations, formula or backend coding modifications, restructuring template layouts, editing your existing files, or creating projects from scratch.

F or f urther information, please visit the Technical Assistance Service Page.

Is it possible to obtain a Customized Template tailored to my specific requirements?

Certainly! We gladly accept customized projects from our clients, catering to their precise needs and specifications. If you have specific requirements for a template, feel free to share the details with us at our email address : contact@lazinessandexcel.com.

Personalized Solutions: We understand that each client may have unique requirements, and we are committed to providing tailor-made solutions to meet their expectations.

Project Consultation: Once you send us your requirement details, our team will carefully review them to ensure a clear understanding of your needs. We may also reach out to you for further clarification if necessary.

Pricing and Timeline: Depending on the complexity and scope of the customized project, we will provide you with a transparent pricing estimate and timeline for delivery. Rest assured, we strive to maintain competitive pricing while delivering top-notch quality.

Expertise: Our team of experts is well-versed in template creation and customization on both Excel and Google Sheet. You can rely on their skills and experience to deliver a high-quality, customized solution.

Confidentiality: We value the privacy and confidentiality of our clients' information. Your requirement details and any project-related discussions will be treated with the utmost confidentiality.

Iterative Process: Throughout the project, we maintain open communication to keep you updated on the progress. If needed, we are open to making reasonable iterations to ensure the final output aligns perfectly with your expectations.

Customer Support: Even after the project is completed, our customer support team will be available to address any queries or concerns you may have.